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Our Out of Hours service
Posted: 06/01/2020
We pride ourselves on knowing that our ‘Out of Hours’ service is unmatched within our industry, and that it is regularly used and loved by our customers!
In fact, even over the Christmas break our dedicated Out of Hours team helped a number of customers with urgent orders.
The premise of this fantastic service means that you can order stock items and get them delivered (or collect them) 24 hours per day, 7 days a week- ideal for those emergency orders to get your customer up and running as quickly as possible!
In 2019 alone, there was 28 Out of Hours orders placed over the course of the year, demonstrating that this vital service is really appreciated by those who have used it.
One of our customers who has used the Out of Hours service commented:
“We called Flowtechnology’s Out of Hours number at 10pm on a Saturday evening, as our customer needed a part urgently to get production up and running again. Within 20 minutes our order had been placed and being sent to us via courier. Our location is approximately 70 miles from Flowtechnology’s site, but we received the part within 2 hours of placing the order. This Out of Hours service saved our customer numerous hours of production down time. We were extremely impressed with the 24/7 service from Flowtechnology UK”.
To simply access the Out of Hours service for yourself:
1) Login to www.flowtechnologyuk.com to check stock of desired product(s) – you will need your account number and password to do this.
2) Call our Out of Hours service number to agree a convenient delivery or collection time.
3) Place the order via our website, ensuring you select the Out of Hours option on the delivery details page.
It is imperative to us that our customer service is of the very highest standard, and that we live up to our mantra that ‘service flows through our DNA’.
To find out more about the services we offer, including our Out of Hours service, click here: https://flowtechnologyuk.com/services/out-of-hours