Terms & Conditions
Flowtech is a trading style of Fluidpower Ltd Reg. No.1672034, whose Registered Office is Bollin House, Bollin Walk, Wilmslow, SK9 1DP.
GENERAL
The acceptance of this catalogue includes the acceptance of the following terms and conditions. In the event of your official order forms containing special printed conditions, it is understood that such conditions are only binding in so far as they are not at variance with the terms and conditions contained herein. No variation to these terms and conditions of sale is permitted unless such variation has been authorised in writing by a Flowtech director. Reference herein to goods shall include all goods and services sold to you.
DRAWINGS AND SPECIFICATION
All drawings and specifications, dimensions and weights provided by us are approximate unless otherwise stated. Therefore, we accept no liability for damage or injury arising from any error or omission in the data provided. Images are for illustration purposes only.
PERFORMANCE
Any performance details given are based upon our experience and are such as we expect to obtain on test. We accept no liability for any failure to achieve stated performance figures unless the performance data has been confirmed in writing by a Flowtech director. You assume responsibility for the capacity and performance of the goods being sufficient and suitable for your purpose.
DESPATCH
Any times quoted for despatch are from the receipt by Flowtech of an order to proceed. Elapsed times of despatch are submitted without liability for delay however occasioned, but every effort will be made to achieve them. If you arrange to collect goods yourself it is your responsibility to collect these goods within 3 working days. If you do not, we reserve the right to send these goods by our carrier and you will be charged for that service.
OUT OF HOURS SERVICE
Orders requiring delivery or collection during the following times are classed as ‘Out of Hours’: Monday to Thursday 10pm to 8am, Friday 10pm to Monday 8am, bank holidays and official closure days. Orders requiring delivery or collection during these times must be placed using the Out of Hours service and the associated call out and delivery charges will apply.
TELEPHONE
For your protection and for our training purposes please note your call may be monitored and recorded.
DAMAGE/LOSS IN TRANSIT/NON-DELIVERY/LATE DELIVERY
It is your responsibility to inspect the goods promptly on arrival. Any claims for damage, non-delivery, loss in transit or late delivery must be made within 4 days of the delivery date. When signing for your consignment, it is your responsibility to check that the number of parcels being delivered corresponds with the number of parcels stated on the consignment note. If not, the note should be amended accordingly before signature. If the consignment is being delivered later than specified, it is your responsibility to write the time of receipt on the consignment note. If there is any apparent damage to the parcel, it is your responsibility to annotate the consignment note accordingly.
GUARANTEE
Should any defects develop under proper use of the goods supplied within a period of 12 months after delivery as a consequence of design, materials or workmanship then we will make good by repair or replacement any such defect providing the defective goods are returned to us promptly at the following address:
Flowtech, Defective Goods Returns, Pimbo Road, Skelmersdale, Lancashire, WN8 9RB.
All goods must be adequately packaged. Carriage will be organised by Flowtech at our cost. Under no circumstances should goods to be returned under guarantee be given to a local Flowtech representative. We shall not be liable in any way for consequential damage or loss or injury. All goods will be inspected upon return. Photographs may be required for faulty/damaged items. We reserve the right to return goods to the supplier for repair.
KELM 2 YEAR WARRANTY
Should any defects develop as a consequence of faulty design, workmanship or material, within the warranty period of 2 years after delivery of the product or before achieving the recommended maximum life usage whichever is the earlier, we will make good by repair or replacement any such defect providing the defective goods are:
- reported to the seller with notification of the defect within the warranty period;
- returned to the seller for full inspection without any further use of, or alteration to, or interference to the product;
- the defect is a result of the product being misused and not installed as per the operator's manual.
COMPLAINTS
You are specifically required to examine the goods and any query relating to the delivery must be notified within 4 days of receipt. We shall have the option of replacing or crediting the value of goods in respect of which we accept a complaint and thereby terminate our liability. We cannot be held responsible for charges incurred by you in attempting to rectify or modify goods without our written agreement. Any pricing or carriage queries must be reported within 4 days of the date of invoice. No credits will be raised outside of this time period.
RETURNS AND HANDLING CHARGES
- The goods are unused and in a fully resalable condition.
- The goods must be returned in the original packaging, all instruction manuals and accessories must also be included.
- If incorrectly packed, any damage incurred to the product on the return journey will mean that your refund can't be made.
- The goods must be returned within 30 days of the invoice.
- Non-catalogue goods must be discussed on an individual basis with Flowtech Customer Services.
- Returns are subject to a £10 fee to cover administrative costs.
- Carriage is organised by Flowtech– goods must be ready for collection within two days after a returns number is issued. We will only attempt to collect the goods once and the goods must be made available for this collection. If you wish to return an item yourself, or using your own courier, pleaser contact Customer Services to discuss and arrange prior to returning the item
- The return must include a Flowtech Returns Number. Goods returned without a returns number will be transferred to our Customer Collection Point and you will be notified to collect the goods within 7 days.
- Any goods shipped outside of the UK must be returned to a valid UK address at your cost for us to arrange collection.
- Once the goods are received, we will process the return and credit your account in 7 day
Flowtech, Distribution Centre Returns Department, Pimbo Road, Skelmersdale, Lancashire, WN8 9RB.
For the avoidance of doubt, returned goods will only be accepted if the above requirements are met. Flowtech cannot accept responsibility for returns forwarded by customers using their own carriers. Under no circumstances should goods to be returned be given to a local Flowtech representative. Flowtech is unable to accept any return of goods sourced on a customer’s behalf which are not listed within the Flowtech catalogue. Such orders for non-catalogue goods are non-cancellable and non-returnable and as such are accepted entirely at the customer’s own risk.
ORDER CANCELLATION
If you wish to cancel an item on back order, you must request a Cancellation Number from the operator. Credits will not be processed without reference to a specific Cancellation Number. For the avoidance of doubt, items not listed in the Catalogue are non-cancellable and non-returnable. Once an order for direct shipment from supplier is in process, we are unable to either amend or cancel the request.
LEGAL CONSTRUCTION
The contract shall in all respects be construed and operated as an English contract and in conformity with English Law.
PRICES
All price lists, quotations and estimates are subject to alteration without notice, and goods will be invoiced at prices ruling on date of despatch regardless of any price quoted on any purchase order submitted. Carriage and packing will be charged in accordance with the specification of service shown in this catalogue. Prices and charges are listed exclusive of Value Added Tax, which will be added in line with prevailing legislation. All Web/App orders will be viewed as acceptance to the prices shown on screen and pricing credits will be refused.
SPECIAL CONTRACT PRICES
When special contract prices are agreed, we reserve the right to add 5% per month to the invoice price of any batch which is held on your instructions, or if payment is not made within the agreed period shown on the quotation.
GOODS SUPPLIED
All goods supplied by us to you remain the property of Flowtech until the goods have been paid in full. As a result of our continued commitment to provide goods of the highest quality at the most competitive prices, it may be necessary on occasions to supply goods that will differ from those depicted in this catalogue.
DEFAULT
In the case of default, you agree to allow us or our agent to enter your premises where the goods are kept and remove same. You will be responsible to us for all costs incurred in reclaiming the goods.
PAYMENT TERMS
Payment terms are strictly 30 days nett. If any sum is not paid on the due date for payment, all sums then outstanding from you will immediately become due and payable notwithstanding that such sums would not otherwise be due until a later date. To comply with the 2003 Money Laundering Regulations, we are unable to accept cash payments of the equivalent of £15,000 for any single transaction. Flowtech Ltd is a company registered in England and Wales. Registered number 1672034. Registered office: Bollin House, Bollin Walk, Wilmslow, SK9 1DP.
Flowtech owns full copyright in respect of this catalogue and its whole or partial reproduction without Flowtech’s prior written consent is strictly prohibited
INTELLECTUAL PROPERTY
All images and videos onsite are either the property of Flowtech or material which Flowtech has the rights to use on its website. In order to utilise any images or videos prior consent must be sought in advance. For further information, please contact Flowtech. All data and images are protected and governed by copyright legislation.
Fluidpower Ltd is a company registered in England and Wales. Registered number 1672034. Registered office: Bollin House, Bollin Walk, Wilmslow, SK9 1DP.