Frequently Asked Questions

Our system will always show a charge per order but this is removed automatically when the invoicing is done the following day. However, you will see the following message displayed when you qualify for carriage free as follows:
Congratulations - your daily web order value is over £325.00. You will only be charged carriage if you have upgraded to a premium service.

Technical information can be found by entering the Technical Sheet number into the box on the home page or via the technical data link on the product page. Every Tech Sheet number must be preceded with ‘TS’ for example ‘TS10684’. You can also access Tech Sheets when browsing products (i.e. you do not need to know the Tech Sheet number)

On the Delivery Details page, click on the drop down box to select your preferred service from a range of delivery options.

On the Delivery Address page, you have the facility to add or search for a ‘direct to customer’ address. Under the ‘Direct to Customer’ address options, simply use the dropdown to select an alternative address, or if shipping for the first time fill in the new address.

If you require a new company branch address setting up, please contact the Call Centre on 0845 456 1222.

Please refer to our terms & conditions page.

Please contact our Web Helpdesk on 01695 52756.

Yes, you can see your order history via the My Orders section.

Pending orders can be viewed via the 'Pending Orders' menu and are displayed in chronological order (most recent first). If you hover over the quantity on back order, a date will be displayed if a confirmed one is available; if not, it will state "Please Contact Our Call Centre".

Completed orders can be viewed via the 'Completed Orders' menu. Simply enter a date range and your customer reference (if known) and all orders in that date range (or assigned to that reference) will be displayed.

If you have not received your order within the requested delivery service window, or if you wish to report a problem with the goods you have received, please contact our Customer Services Team on 0845 456 1444.

You are specifically required to examine the goods and any query relating to the delivery must be notified within 4 days of receipt. Please view our terms and conditions relating to raising a complaint with Flowtech.

This is done both for security reasons and also for accurate stock management purposes. However, if you have several items in your basket and are interrupted, you can quickly save your basket and retrieve later. Please use the ‘Save Basket’ function on the basket page. Favourite baskets can then be retrieved by visiting the ‘Favourite Baskets’ section under My Account.

Once 'submit order' is clicked, your order is sent immediately to our Distribution Centre to process for delivery. If you need to amend or cancel an order, please contact our Sales Centre on +44(0)845 456 1222) as soon as possible.  Whilst we cannot guarantee that the order will be amended, we will do everything in our power make the change you request.

If you wish to cancel an item on back order, you must request a Cancellation Number from Customer Services. Credits will not be processed without reference to a specific Cancellation Number. For the avoidance of doubt, items not listed in the Catalogue are non-cancellable and non-returnable. Once an order for direct shipment from a supplier is in process, we are unable to either amend or cancel the request.

Hopefully you won't need to return an item, however, if you do, we aim to make this as simple as possible. Please refer to our business terms and conditions for full information.

Should any defects develop under proper use of the goods supplied within a period of 12 months after delivery as a consequence of design, materials or workmanship then we will make good by repair or replacement any such defect providing the defective goods are returned to us promptly. Please see full terms and conditions for procedure.

Yes. Simply login to your account, go to ‘My Orders’ under the ‘My Account’ section and under each pending or completed order, you can track each consignment.

Items which are available same day can be ordered online or via our Call Centre and collected from our warehouse collection point at Pimbo Road from 8am until 6pm. Please allow one hour before the collection of any orders.